Top-notch marketing and customer success leaders like Stacy Brooks, AD at Humana, Melissa Parrish, VP at Forrester, and Ian Trombetta- the senior vice president of social, influencers, and content marketing for the NFL, are attending the event. Even topics like metaverse, customer applications, design strategy, and employee experience are discussed. The event has an entry fee of $2,000-$2,950. This event is sponsored by Forrester and focuses on CX, digital marketing, and customer service. The speaker to be featured is Devin Poole, the senior director at Dixa for CX strategy. CX Network Live: CX Personalization 2022ĬX Network Live conference showcases aspects like personalization, data, channel integration, marketing automation, and customer experience trends. The event brings together the top minds in the space and encourages sharing of new trends and ideas. The key speakers include Alan Trefler, CEO and founder of Pega, Sonia van der Linden-Pugal, global innovation lead at, Marty Hicks, vice president of consumer strategy and planning at T-Mobile, among others. PegaWorld iNspire event will cover many aspects of customer experience, digital transformation, intelligent automation, and customer service. The paid event brings you the latest research and CX frameworks, offers insightful, hands-on guidance, showcases industry best practices, creates networking opportunities, and has an insightful keynote. These are the approaches that Xtensible takes when working with our clients.Īt the end of the day, everyone was happy to meet in person and ready to work in advancing the direction of the utility space.CX APAC is an opportunity for CX executives and leaders to rediscover new happenings, trends, and highlights in the space. Another is to package all the knowledge and lessons learnt from other engagements into an off-the-shelf, yet flexible solution that provides a quick time-to-value without the big-ticket price. One way to do that is to ensure that skilled resources that have done the type of work required in their past so that little or no time is wasted in trying “learn” and more focus is on the doing. Therefore, there is a need minimize spend while maximizing the value add and output to operations. The challenge for smaller utilities is that they face the same issues and challenges that the large IOU utilities have, but without the same budget. An interesting result of the question of “what skill gaps are arising from your smart grid program within your existing workforce?” No surprise to Xtensible that four highest gaps are ones that we support utilities in namely:
Utilities attending SUS participated in a survey regarding their smart grid and digital transformation efforts and journey. In our conversations with several the executives of the SUS attendees, Xtensible has committed to supporting these small yet extremely important utilities that are underserved. They have the same challenges are the large IOU utilities with 2, 3 or even 10 million end-point customers however have more stringent cost constraints. Utilities attending SUS are mainly smaller to mid-size utilities such as municipalities and coop’s it was very clear that they are an underserved market. Strategic Planning & Digital Transformation.Reimage the Grid for a Clean Energy Future.Along with showcasing our recently Case Studies focusing on digital transformation of the utility which included: The presentations focused on our new product offerings including the recently announced Affirma Data Design and Governance solution. The condensed time frame for each presentation ensures the most effective utilization of both the solution providers and the utility executive’s time.Īt SUS Xtensible unveiled our new booth and presented in four different boardrooms. The interactive, small group atmosphere of the boardroom approach is an excellent way to learn about new and exciting technologies. Although enjoying meeting people face-to-face was enjoyable, it was clear that it was time for work focusing on digital transformation of the utility. This was the second event that Xtensible has attended this year, as roughly two weeks prior Xtensible had an innovation presentation and booth at Utility Analytics Week where the new #IRL (“in real life”) hash tag was “born”. After almost 2 years of very limit business travel, Xtensible was ready and excited to make an appearance at Smart Utility Summit 2021 in Jacksonville, Florida, hosted by one of long-time utility clients JEA which serves electric, water and wastewater customers, amongst others.
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